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REQUEST CRM DEMO
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PROJECT IMPLEMENTATION

CRM Implementation with Kongo

Experience accelerated value and quicker launches with Kongo's CRM implementation services, meticulously designed to meet your specific business needs.

crm
A YEAR WITH KONGO

Divided into Strategic Phases

Our 12-month engagement is neatly organised into three distinct phases

PHASE 1
PHASE 1
Months 1-3

Discovery and Minimum Viable Product (MVP) Implementation

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phase2
PHASE 2
Months 4-6

Optimisation and Secondary Phase Implementation

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phase3
Phase 3
Months 7-12

Unlimited Telephone, Email Support, and HubSpot Executions

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review
EVALUATING OUR PROGRESS

Phase Reviews

At the end of each phase, we engage in a comprehensive review

  • We assess the goals set for the previous phase
  • We plan for the upcoming phases, pinpointing priorities and addressing any concerns
  • To round off Phase 3, we conduct a formal project completion session to ensure we have met your expectations to your utmost satisfaction.
discovery
UNEARTHING YOUR NEEDS

Discovery and Recommendations

At Kongo, we delve deep into your business processes through our rigorous discovery procedure, examining your marketing, sales, and service operations. Upon wrapping up the discovery phase, our skilled solution architects will craft a bespoke HubSpot implementation plan, which will be shared with you and your team for insightful feedback.

session
GUIDING YOUR JOURNEY

Strategic Sessions

As your implementation unfolds, Kongo will steer you through strategic discussions on a wide array of subjects, encompassing data segmentation, customer journeys, automation strategies, sales forecasting, developing service SLAs for customer support success, and more.

communication
KNOWING YOUR PEOPLE

Change Management

At Kongo, we understand that implementing a new Customer Relationship Management (CRM) system represents a significant change for any organisation. That's why our approach to change management is both strategic and empathetic, ensuring a smooth transition that aligns with your business goals and addresses the human side of change.

We begin by working closely with your team to establish a clear understanding of your business objectives, workflows, and the specific challenges you face. This collaborative approach helps us tailor the CRM implementation to your unique needs, ensuring that the solution not only integrates with your existing processes but also enhances them.

Our change management strategy revolves around clear communication, comprehensive training, and ongoing support. We ensure that every stakeholder, from the executive team to the end-users, understands the benefits of the new CRM system and how it will impact their day-to-day activities. By maintaining an open line of communication, we address concerns and feedback promptly, fostering a positive atmosphere of trust and cooperation.

Training is a cornerstone of our approach. We provide detailed, role-specific training sessions that empower your team to make the most of the new CRM system from day one of go-live. Our training programs are designed to be engaging and accessible, accommodating different learning styles and paces.

Kongo's commitment to your success extends well beyond the initial implementation. Our ongoing 12-month support and guidance ensure that your organisation continues to derive maximum value from your CRM investment, adapting to new challenges and opportunities as your business evolves. With Kongo, change management is not just about making a transition; it's about achieving lasting transformation and growth.

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